Terms & Conditions

These Terms and Condition (“Agreement”) apply to the use of website – www.freshtogo.in ("Website"), the Freshtogo mobile application on iOS or Android devices including phones, tablets or any other electronic device ("Freshtogo App") and the mobile site - www.m.freshtogo.in ("Msite"); whereas the Website, the Freshtogo App and the Msite are together referred to as the "Platform".

For the purposes of this Agreement, wherever the context so requires "you" or "User" shall mean any person including any natural or legal person who uses the Platform or buys any product of PRPL using any computer system or other device including but not limited to any mobile device, handheld device and tablet and “PRPL” or “we” shall mean Pacific Retail Private Limited.As a visitor to the platform, you are advised to please read the Terms & Condition carefully.

General:

1. Services of the platform would be available to only select geographics in India. Persons who are incompetent to contract within the meaning of the Indian Contract Act,1872 including undischarged, insolvents etc. are not eligible to use the platform. If you are a minor, i.e., under the age of 18 years but at least 13 years of age you may use the platform only under the supervision of parents or legal guardians who agree to be bound by these terms of use.
2. PRPL reserve the right to amend these Terms and Conditions at any time without prior notice. Any changes will be posted to this page, and your continued use of the platform constitutes acceptance of the new Terms.

Delivery & Orders:

1. PRPL delivers the products in its specified time slots according to the customer's convenience.
2. The final time for placing a Next-day order is 11 p.m.
3. For next-day delivery, the order will be delivered on the next day & for express delivery, the order will be delivered within 90 min
4. Delivery time can be delayed due to unavoidable circumstances like traffic congestion, roadblocks or any natural calamities.
5. The customer is liable to collect his ordered product from his doorstep
6. Your order constitutes an offer to purchase. We reserve the right to accept or reject your order at our discretion.
7. You may cancel your order within 30 minutes for next-day orders & 60 seconds for express delivery orders of placing it. We reserve the right to cancel orders at any time due to insufficient stock, inability to authorize a payment, or other issues.
8. We currently deliver to specified areas. Please check our delivery zones before placing an order.
9. Estimated delivery times are provided at the time of order. While we strive to deliver within these time frames, delays may occur due to unforeseen circumstances.
10. Delivery charges are specified at the time of checkout and are subject to change.
11. Upon delivery, please inspect the products for any damage or discrepancies. Any issues should be reported to us immediately.

Products:

1. We strive to provide accurate descriptions of fish and meat products. However, we do not warrant that the descriptions are complete or error-free.
2. All prices are listed in INR and are subject to change without notice. The price applicable at the time of purchase is the final price.
3. If a customer places an order & the product becomes suddenly unavailable from the market, then PRPL reserves the right to cancel the order or cancel the product from your order.
4. The product images may differ from the original ones. (We make efforts to display available products, including in respect of their color, size, shape and appearance, accurately as possible. However, the actual color, size, shape and appearance may have variations from the depiction on your mobile/computer screen.)
5. We aim to ensure that the prices of all products are correct and up to date. However, from time to time, prices for certain products may not be current or may be inaccurate on account of technical issues, typographical errors or incorrect product information provided to the company by a supplier.
6. In case of fishes, all weights are measured before descaling & cleaning, weight could be 20%-40% less than the actual weight for few fishes, due to descaling & cleaning

Quality and Freshness:

1. We ensure that all fish and meat products are fresh and of high quality. Products are sourced, handled, and stored according to stringent standards.
2. Given the perishable nature of our products, we advise immediate refrigeration upon receipt to maintain freshness.

Payment:

1. Currently accepted mode of payments are:
   • Cash on delivery
   • UPI on delivery
   • Credit and debit cards (VISA / Mastercard / Rupay)
   • PhonePe
   • Bhim Upi
   • Google Pay
   • Paytm
2. We do not accept Cheque or demand draft.
3. We use secure payment gateways to ensure the protection of your payment information.

Coupon:

1. PRPL holds the right to deactivate any coupon codes or vouchers at any point of time.

Replacement & Refund Policy:

1. PRPL provides a refundand replacement within 24hrs after delivery.If you receive a product that is damaged or not as described, please initiate a refund or replacement using our platform or contact us within 24 hours of receipt. We will assess the situation and, if deemed appropriate, issue a refund or replacement.
2. PRPL is liable to alter the products in case of wrong delivery or defective products.
3. PRPL will not take any liability of sealed branded product after delivery. So, we advise you to check all the products at the time of delivery.After delivery we will not entertain any issue related to these products.
4. Customers must check out the products when they will be delivered & he/she can return the wrong products during the time of delivery.
5. In case few products are returned by the customer during the time of delivery, the price of returned product will be deducted from the invoice at delivery time.
6. In the case of online payment,the price of returned product will be transferred in customer’s account within 7 business days varies upon bank to bank.
7. In the case of replacement or refund, the customer must return the previous product to get the new product as a replacement or money as a refund. For online payment price of returned product will be transferredin customer’s account within 7 business days varies upon bank to bank. In the case of COD (Cash on delivery) OR UPI on delivery payment price of returned product will be transferred into the customer’s freshtogo wallet within 24 hours.
8. In case you have cancelled your order, your payment will be refunded back to your bank. It will take 7 business days varies bank to bank.

MODIFICATION:

PRPL reserves the right to amend this Agreement at any time, in accordance with applicable law, by posting such amendments or the amended Agreement on this Platform.

PRPL may alert you of the amendments by indicating on the top of this Agreement the date it was last revised or by any other means. The amended Agreement will be effective immediately after it is posted on this Platform. Your use of the Platform following the posting of any such amendments will constitute continued acceptance of the Agreement including the amendments thereof.

Privacy:

1. You will provide authentic and true information in all instances where any information is required from you, the company reserves the right to confirm and validate the information and other details provided by you at any point in time. If at any time, the information provided by you is found to be false or inaccurate (wholly or partly), the company shall have the right in its sole discretion to reject registration and cancel all orders.
2. You shall not attempt to gain unauthorize access to portion or features of the freshtogo, or any other systems or network, connected to the or to any server, computer, network, or to any of the services offered on or through freshtogo.in, by hacking, password mining or any other illegitimate means.
3. We collect personal information to process orders and improve your shopping experience. Please refer to our Privacy Policy for details.
4. We do not share your personal information with third parties except as necessary to process your order and comply with legal obligations.

Termination:

PRPL reserves the right to terminate your access to the Platform without advance notice if it reasonably believes, in it's sole discretion, that you have breached any of the terms and conditions of this Agreement. Following termination, you will not be permitted to use the Platform and PRPL may, in it's sole discretion and without advance notice to you, cancel any outstanding orders for Products. If your access to the Platform is terminated, PRPL reserves the right to exercise whatever means it deems necessary to prevent unauthorized access of the Platform. This Agreement will survive indefinitely unless and until PRPL chooses, in it's sole discretion and without advance notice to you, to terminate it.

Limitation of Liability:

1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
2. Our maximum liability to you for any claims arising from the use of our website or purchase of our products is limited to the amount paid for the products in question.

Governing Law:

These Terms and Conditions are governed by the laws of India. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

Contact Us:

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Pacific Retail Private Limited

P51, Kalindi Housing Estate,Kolkata, West Bengal:700089

Email: support@freshtogo.in

Contact No: 8100332030/ 8100332033

By using our platform and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.